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Frequently Asked Questions
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What does a vacation rental management company do?
A vacation rental management company takes the stress out of owning and operating a short-term rental property. At GoodNight Stay, we handle every aspect of the process—from professional marketing and dynamic pricing to guest communications, housekeeping, and property maintenance. Our team ensures your home is showcased across 350+ booking platforms, delivers five-star guest experiences, and maximizes your revenue potential. Simply put, we manage the day-to-day details so you can enjoy the benefits of ownership without the time-consuming responsibilities.
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What makes GoodNight Stay different from other vacation rental management companies?
GoodNight Stay stands apart from other vacation rental management companies through our experience, scale, technology, and personalized approach to property care and revenue growth — all designed to deliver superior results for homeowners:
- Proven Experience: Founded in 2005 and based in Scottsdale, we've welcomed over 1,000,000 guests and built a database of more than 3 million travelers.
- Exposure Across 350+ Channels: Our proprietary distribution system markets your property on 350+ booking platforms, far beyond the typical 3–4 channels used by other companies.
- Hybrid Booking Model for Higher Occupancy: We combine both corporate and vacation rental strategies, securing consistent year-round occupancy. Our 43+ corporate contracts alone generate over $30 million annually for our owners—maximizing your returns beyond seasonal vacation traffic.
- Advanced Home Security with Smart Locks: Every home is equipped with an electronic lock system that generates a unique access code for each guest, valid only for the duration of their stay. This improves security, simplifies check-in, and gives you peace of mind.
- Local Partnerships to Enhance Guest Experience: Through partnerships with 60+ local businesses, we connect guests with trusted services like catering, concierge assistance, pet sitting, party planning, and more—adding value to their stay without additional work for you.
- Modern Marketing with Influencer Stays: We offer homeowners trendy marketing opportunities such as influencer collaborations, bringing fresh social media exposure to your property and expanding your home's reach to new audiences.
- Flexible Management Options: Whether you prefer a hands-off investment or want to stay involved, we offer flexible management models tailored to your needs. You choose how much control and communication you want.
- High Staff-to-Property Ratio for Personalized Care: Unlike larger companies that stretch resources thin, we maintain a high staff-to-property ratio. Your home gets the dedicated attention it deserves to stay well-maintained, well-marketed, and guest-ready at all times.
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What is covered in GoodNight Stay’s full-service program?
GoodNight Stay’s full-service program offers comprehensive, end-to-end property management that handles every detail of managing, maintaining, and marketing your vacation rental. Our services include professional marketing, complete with high-quality photography to showcase your property, and managing all reservations and bookings. We also offer dynamic revenue management to optimize pricing and maximize your earnings. Our customer service team ensures that every guest has an excellent experience, while our cleaning and housekeeping services maintain the property’s cleanliness. Regular inspections are performed to ensure everything is in top condition, and maintenance is handled promptly when needed. Additionally, we provide full accounting services, offering clear financial reporting to keep you informed about your property’s performance. With GoodNight Stay, you can rest easy knowing we handle everything for you on our full-service program, allowing you to earn passive income without the hassle.
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Does GoodNight Stay have an on-the-ground team?
Yes, GoodNight Stay has dedicated on-the-ground teams in both Nashville and Scottsdale, where we provide full-service property management. Our local teams handle everything from guest check-ins to property inspections and everything in between. With offices in these key markets, we ensure your vacation rental is well taken care of by trusted professionals who are familiar with the area and its specific needs.
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Can GoodNight Stay manage my vacation rental if I live out of state or out of the country?
Yes! GoodNight Stay specializes in full-service vacation rental management for homeowners who live out of state or even out of the country. Our team handles everything on your behalf — from marketing and bookings to guest communication, property maintenance, and financial reporting. All you have to do is sit back, relax, and earn passive income, no matter where you are in the world.
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What are the onboarding fees for GoodNight Stay’s vacation rental management?
At GoodNight Stay, we do not charge a typical sign-up or onboarding fee like many vacation rental management companies. However, we do require an owner “reserve” deposit, the amount of which depends on the service program you select. This deposit covers the cost of the onboarding clean and any necessary repairs or installations to prepare your property for its first guest. For the safety and security of your home, all full-service properties are required to purchase a lock system, which includes a smart hub and smart lock for $599. If your property’s existing lock system is compatible with our Z-Wave technology, you may not need to purchase a new lock. Additionally, for properties in Arizona, a noise monitoring system is required to ensure a peaceful environment for both guests and neighbors.
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What are the steps to onboard my property with GoodNight Stay?
Onboarding with GoodNight Stay is a smooth and easy process. Here’s what to expect:
1. Sign the Agreement: Once you sign with GoodNight Stay, you will receive a detailed next steps guide and be introduced to your dedicated Owner Success Manager. They will be your main point of contact throughout the process and will help you every step of the way.
2. Complete the Onboarding Checklist: You’ll complete a questionnaire about your property to help us gather all the necessary details. This will include scheduling important dates for property inspections, professional photography, and anything else needed to prepare your home for guests. Additionally, we’ll assist you in obtaining any required licenses or permits for short-term rentals in your area to ensure full compliance with local regulations.
3. Tailored to Your Service Plan: The specific steps involved will depend on the service program you select. Whether you choose a more hands-on or hands-off approach, your Owner Success Manager will work with you to ensure a smooth and efficient onboarding experience.
By the end of this process, your property will be guest-ready and optimized for maximum bookings!
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When will I be paid and how are earnings documented?
At GoodNight Stay, you are paid via ACH by the 10th of each month for the revenue earned from the previous month. All income and expenses related to your property are documented and included in a detailed owner statement, which is accessible through your owner portal. This ensures complete transparency and easy tracking of your property’s performance.
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How will my home be priced?
At GoodNight Stay, our goal is to get the highest possible price for your property while ensuring it remains competitive in the market. We use dynamic pricing, which takes into account historical data, real-time market trends, seasonality, day of the week, and competitor pricing to set optimal rates for your home. We begin by setting an annual revenue goal for your property, which is then broken down by month. Our dedicated Revenue Management team continuously adjusts your property’s pricing based on supply and demand, ensuring that we meet or exceed the forecasted goal. While some properties may be priced higher, this doesn’t guarantee bookings, so our focus is on maximizing both occupancy and revenue for your home. With this strategy, we are able to adjust prices regularly to stay ahead of the market and ensure the best possible return for your investment.
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How are guest communication and inquiries handled?
At GoodNight Stay, guest communication is a top priority, and we ensure that every guest request is handled promptly and professionally. Our dedicated Customer Service team is available 24/7 to respond to any inquiries before, during, and after their stay. Whether it’s a booking question, a maintenance request, or special accommodation needs, our hospitality professionals are fully trained to address every situation quickly and effectively. We also have a team of reservation specialists who handle all reservation inquiries to ensure seamless booking experiences. On average, our team responds to all guest inquiries in under 15 minutes, ensuring that guests feel heard and attended to without delays. This proactive approach to communication helps create a smooth and positive experience for both our guests and homeowners.
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Do you have a linen program?
Yes, GoodNight Stay offers a comprehensive Linen Program designed to make managing your property easier while ensuring top-quality bedding for your guests. Our program includes a seamless process where our cleaning team strips the linens after each checkout and replaces them with fresh sheets. The used linens are then taken to the GoodNight Stay warehouse, where they are professionally washed and dried to ensure proper sanitation. Once cleaned, the linens are returned to the property and stored for the next guest’s arrival. This process helps maintain the quality of the linens while preventing unnecessary wear and tear on your home's washer and dryer. We provide 4-Diamond quality linens to ensure a luxurious guest experience. Our Linen Program is priced at $50 per bed per month for the first three beds, and $30 per month for each additional bed. This program simplifies linen management and ensures that your property consistently offers fresh, clean, and high-quality bedding for every guest.
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Is insurance or a security deposit required to maintain the integrity of my home?
Yes, GoodNight Stay includes a damage protection fee in every guest booking, which goes toward covering accidental damages during their stay. The amount and coverage level vary based on the size of the home. This built-in protection helps ensure your property is safeguarded without requiring a traditional security deposit. It offers peace of mind by covering minor incidents, so you’re not left paying out of pocket for unexpected repairs.
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Are there other services provided to guests to enhance guest experiences?
Yes, GoodNight Stay offers a variety of additional services to enhance the guest experience. We are partnered with over 60+ local businesses that provide a wide range of services, including resort access, baby equipment rentals, concierge services, party decor, pet sitting, and catering, to name just a few. To make it even easier for guests, we offer partnership packages that allow guests to book multiple services in one seamless experience, without the hassle of managing each individually. All of this information, along with everything guests need during their stay, can be easily accessed via Enso, our guest journey app. Enso acts as a one-stop shop, offering detailed guidebooks on local attractions, dining options, events, and more—ensuring that every guest has a smooth, enjoyable, and memorable stay.
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How are cleaners held accountable? Are they employees of GoodNight Stay?
GoodNight Stay is partnered with verified cleaning companies and works with select staff to ensure consistency and quality in cleaning services. We’ve built long-standing, positive relationships with our cleaning vendors, so it’s never someone new or random cleaning your property. Cleaners are only given access to vacant homes and are issued unique access codes, allowing us to track when they enter the property — adding an extra layer of accountability. Our cleaning teams undergo rigorous training to instill the highest standards of cleaning techniques and habits. Every clean is thoroughly checked with an average 100-point inspection, depending on the size of the home, by management-level supervisors to ensure the home is perfectly prepared for the next guest. Additionally, we provide our cleaners with detailed cleaning manuals that align with GoodNight Stay’s high cleaning standards, so your property always meets our expectations. This process ensures the consistent cleanliness of your home, holds cleaners accountable, and guarantees a high-quality experience for every guest.
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How is cleaning and maintenance handled between guest stays?
Cleaning and maintenance are integral parts of our full-service program at GoodNight Stay. We conduct guest check-in and check-out inspections to ensure everything is in top condition before guests arrive and after they leave. Our cleaning and maintenance teams detailed visual checklists paired with integrated photo capture technology to document the condition of your home both before and after each guest stay. These before-and-after photos are reviewed during inspections and stored for reference, providing visual proof of your property’s condition and enhancing accountability across our teams. This not only ensures a consistently high standard for guests but also gives homeowners peace of mind. Additionally, we utilize highly advanced inspection software that allows GoodNight Stay employees, third-party vendors, owners, and guests to quickly and easily create work orders for any needed maintenance. These requests are swiftly deployed to the appropriate vendor, often within an hour, and both owners and guests receive automatic updates on the progress, ensuring total transparency and satisfaction.
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How do you handle negative reviews?
At GoodNight Stay, we take negative guest reviews seriously and approach them proactively. First and foremost, our dedicated Customer Service team reaches out directly to the guest to investigate the issue, resolve any concerns, and work toward a positive outcome. If there is any misinformation in the review, we correct it respectfully and transparently. We also address all specific concerns the guest has raised to show that we value their feedback and are committed to continuous improvement. At the same time, we actively encourage satisfied guests to leave positive reviews, helping to maintain a strong overall rating and protect your property's reputation.
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How are emergencies handled at a property managed by GoodNight Stay?
Emergencies are handled on a case-by-case basis, with support available 24/7 through our dedicated customer service team. For noise-related issues, we use NoiseAware technology to monitor indoor and outdoor decibel levels. If noise exceeds the acceptable threshold, our system automatically sends a text and makes a phone call to the guest. After a third alert, we coordinate with a trusted security vendor to visit the property and directly address the issue. In the event of a medical or criminal emergency, our team will always advise guests to contact 911 immediately, as these situations require response from local emergency services. For minor incidents like slips or falls, we assist the guest in completing an incident report, though there's typically no immediate action we can take beyond documentation. No matter the situation, our 24/7 team is here to support both guests and homeowners whenever something unexpected comes up.
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Am I allowed to live in my investment home and rent it as a vacation rental?
While you technically can live in your investment home, we strongly discourage it. At GoodNight Stay, we recommend making your property available for at least 9 months out of the year to ensure it has the opportunity to perform at its full potential and reach the projected revenue numbers we discussed with you. Limiting availability can significantly impact your property's ability to achieve optimal occupancy rates and revenue targets. Our program is designed to maximize your investment’s success, and consistent availability is key to making that happen.
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What is the difference between a second home and an investment home?
A second home is typically purchased for personal use — as a vacation getaway or a seasonal residence — and is used by the owner and their family or friends throughout the year. While it may occasionally be rented out, a second home is primarily intended for personal enjoyment rather than generating income. An investment home, on the other hand, is purchased specifically to generate revenue through rentals. It is treated as a business asset, and the primary goal is to maximize occupancy, optimize nightly rates, and achieve a strong return on investment. At GoodNight Stay, we specialize in helping investment homeowners design, market, and manage their properties to perform at their highest potential.
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How do I buy a vacation rental? Does GoodNight Stay assist in home purchasing?
Yes! GoodNight Stay can assist you through every step of buying a vacation rental property. We have an in-house real estate team, Alpha Residential, that specializes in helping investors find the perfect homes for short-term rental success. With a proven track record of over $3.5 billion in residential real estate sold (over 6,000 units) and more than $500 million in commercial real estate sales, Alpha Residential brings the experience, insights, and market knowledge you need to make a smart investment. By working with us, you’ll not only find the right property but also set it up for success with GoodNight Stay’s management programs.
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Does GoodNight Stay offer design services for recently purchased homes?
Yes! Whether you've recently purchased a new property or have an existing home that could use a refresh, GoodNight Stay offers expert design services through our in-house design team, Alpha Interiors. Specializing in short-term rental design, Alpha Interiors expertly combines function and form to create spaces that not only look beautiful but are highly optimized for guest stays. Homes that undergo a professional refresh with our design team see, on average, a 25% increase in revenue. From layout optimization to stylish, guest-centric decor, our team knows exactly how to transform a home into a high-performing vacation rental that stands out in today’s competitive market.
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What are some of the best places to invest if looking to purchase a short-term rental?
When investing in a short-term rental, it’s important to focus on markets with strong tourism demand, solid rental income potential, stable property appreciation, and favorable local regulations. Proximity to attractions, year-round appeal, and access to reliable property management (like GoodNight Stay!) are also key to maximizing profitability. At GoodNight Stay, we’ve strategically chosen Scottsdale and Nashville because they check all the right boxes — high demand, strong returns, vibrant attractions, and investor-friendly environments. For a deeper dive into the best cities to invest in, check out our blog: The Best Cities to Buy a Vacation Rental.
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Is a vacation rental a good investment?
Yes — when done right, a vacation rental can be an incredible investment! With the right management partner, your home can consistently generate strong returns. At GoodNight Stay, we support owners through every step of the process — from selecting the right real estate to expert design that maximizes guest appeal, all the way through to professional, revenue-driven management. When you follow our proven process, you're set up to be a shoo-in for success. We also believe in true partnership. The owners who see the best results are those who view our feedback and recommendations — whether about property upgrades, pricing strategy, or guest experience enhancements — as part of a shared goal: helping your property reach its fullest earning potential. Together, we build a strategy that ensures long-term success.