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FAQS

  • What kind of items do we stock in the homes?

    All homes come standard with the following items:

    • - Toilet paper
    • - Paper Towels
    • - All purpose cleaner
    • - Dishwasher pods
    • - Laundry pods
    • - Dish sponges
    • - Trash bags
    • - Silverware
    • - Toaster
    • - Blender
    • - Microwave
    • - Cups/Glassware
    • - Drip Coffee Machine
    • - Mixing/Salad Bowls
    • - Plates
    • - Cooking Utensils
    • - Body Wash
    • - Shampoo
    • - Dish soap
    • - Pots & Pans
    • - Bath towels
    • - Wash cloths
    • - Pool towels (if applicable)
    • - Bed linens - Pillows

    * Pack n plays, airbeds, high chairs are upon request and have a charge
    Specialty items such as crockpot, waffle machine, sandwich press will most likely not be in the home.

  • Why do you need my ID, when and how do I submit that?

    We are a larger company and have a tremendous amount of rental homes. Our company’s insurance provider requires that we collect and verify a valid ID as all of our homes have a self-check in/arrival process. We require ID verification to be provided within 48 hours of completing your booking or it may be subject to cancelation. Instructions on how to send will be provided once booking is confirmed and deposit payment has processed.

  • Can I receive mail/packages during my stay?

    Please note that our homes are strictly for short term rental. We highly recommend sending the package to a post office in the area for a more secure storage and delivery experience.

  • We will need access to WIFI during our stay, what is the bandwidth?

    Our homes all have reliable residential high speed WIFI service and the passwords and information will be included in your check in details. Should your group require WIFI for multiple devices such as several laptops and tablets for large meeting/breakout purposes, we suggest perhaps using a hotspot to assist with spreading your bandwidth needs across more channels.

  • The terms and conditions mentions the home might have security cameras or noise level monitoring devices, why is that?

    Similar to our need for ID verification and since our homes have a self check-in process, our insurance carriers require us to have them in place for liability purposes. The cameras are never set up inside the home for your privacy and are pointed at the entryway and pool of the home for your protection and security of the home. We kindly ask that they not be tampered with or covered for these reasons. Additionally, our homes are typically located in upscale neighborhoods and family residential areas where noise ordinances are very sensitive regardless of the time of day. Our noise monitoring devices only measure decibel ratings and report back to a central monitoring service to avoid neighbor issues. Please visit our house rules on this if you have any further questions.

  • Can I have the address of the home in advance?

    Our homes are strictly short term rentals and we are required to protect their location for the safety of any current tenants. Once the booking is confirmed our agents may be able to provide the closest cross streets for planning purposes. Expect to receive your check in details approximately 24-48 hours before your stay.

  • May I get an early check in/late check out?

    We require advance permission for early check-ins and late check-outs due to planning and scheduling of our cleaning and field crews, please contact us for details. Any unauthorized early entries/late departures will be subject to fees, please understand with heightened cleaning policies this is a very sensitive matter for the protection of our guests and staff. Early check-in/late-check out requests may be accommodated in advance for a minimal fee (if available). The fee allows us the ability to block off the night prior/following and add additional cleaners if necessary.

  • Can I park an RV at the home or have more than 2 vehicles?

    Our homes are typically located in upscale neighborhoods and family residential areas where excessive amounts of vehicles and overflow traffic are not permitted. Currently, none of our homes can permit the parking of a recreational vehicle and suggest finding a nearby secure parking facility. Even parking it for a short period of time can result in fines/tickets at the responsibility of the guest.

  • What is the cancelation policy?

    Please carefully review our Terms and Conditions prior to making your booking and reach out to us directly if you need further clarification. Any and all pre-payments are non-refundable once collected.

  • Is there a cost to heat the hot tub/pool and if so, how much?

    Pool and spa heating is an additional cost not included in the rental rate. Please make sure to visit our listing details to verify that the home you are interested in offers this amenity prior to booking. Pool and spa heat can be a very utility intensive amenity to run and for this reason we do have an additional charge. We require at least 5 days notice and pre-payment to schedule someone to come to the home and turn in on in advance. The pool will be approximately 80 degrees and 103 for hot tub for you when you arrive. Heating a pool during the winter months can be challenging and when experiencing colder than expected temperatures, these temperatures cannot be guaranteed. Our pool can typically be heated to 30-35 degrees above air temperature. If it is colder than 45-50 degrees the pool may never reach its desired temperature and we cannot offer a refund for the days the heater was run, only the days into the future from when we turn it off that was pre-paid.

  • Are your homes pet friendly and is there a fee for bringing my pet?

    Please make sure to visit our listing details to verify that the home you are interested in offers this option prior to booking. Should this home allow pets, we have a non-refundable pet cleaning fee of $100 per pet and we require the pet be under 30 lbs.

  • Do you offer long term rental options?

    Yes we do. Please reach out to [email protected] for listing availability, pricing and showing opportunities.

  • How do I check in and does someone meet us at the home with the keys/keypad code?

    All of our homes have a self-check in process. Keypad/lockbox information is provided approximately 24-48 hours prior to your stay that will have all the information you will need for your stay.

  • We see pool floats and yard games in the photos, will those be at the home for our stay?

    Please visit the listing details to see if these are permanent offerings. Most of the pool floats and yard games in the photos are props used by our photographer to help showcase space the home has to offer. Should you wish to rent one from us for your stay please reach out to us and make your request in advance.

  • When is my balance due and how can I pay this?

    Bookings made directly through our site are subject to auto withdrawl of the balance due 30 days prior to arrival taken from the credit card on file. A balance reminder notice is emailed a few days prior to that date. Should you wish to change the payment method, this must be completed prior to the 30 day due date.

  • When will I receive the check in details and door/lockbox code?

    Check in details are sent approximately 24-48 hours prior to arrival to the email address we have on file. If you have not received this by the morning of your arrival please contact customer service by calling or texting 480-562-6226.

  • Can I host a wedding or large catered event at your home?

    We have a very limited number of homes that permit events such as these, please contact us directly to inquire prior to confirming a booking with us. As a general rule, the neighborhoods where the homes are located are more family/ residential areas where excessive amounts of vehicles/traffic/guests are not permitted and strict noise ordinances are enforceable by law regardless of the time of day. This is detailed in our House Rules and Terms and Conditions.

  • Can I host a bachelor/bachelorette party at your home?

    Yes, we offer these homes as accommodations where your guests may stay and spend the night. The proximity of our homes to major attractions, shopping, local restaurants, etc makes our homes great destinations for any group. Our House Rules and Terms and Conditions prevent anyone other than the registered number of guests to have access to the home. We kindly ask that when your group is enjoying the home amenities such as backyard and pool that they be mindful of music levels and guest count during their stay to avoid upsetting our valued neighbors.

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